# Recovering your Neoxa Wallet With a Seed Phrase

It is imperative to emphasize the importance of safeguarding your mnemonic seed phrase when creating a new Neoxa wallet. The security of your cryptocurrency holdings hinges on storing this seed phrase in a secure location, separate from your computer or desktop, to prevent potential loss.

Additionally, it's crucial to remember and securely manage your wallet password. Neglecting this responsibility could pose a significant risk, especially if you encounter issues with your computer in the future, potentially leading to the loss of your Neoxa balance.

For users who may have forgotten their password for the QT wallet but still possess the 12-word mnemonic seed phrase, there is a path to recovery:

1. Close the wallet application.
2. Locate the wallet.dat file on your computer (typically found in Tools > Information > Datadir, with the default folder path being %appdata%\neoxacore).
3. Rename the wallet.dat file to wallet\_backup.dat.
4. Re-open the wallet application.
5. The wallet will prompt you to enter your 12-word mnemonic seed phrase. a. Enter your 12-word mnemonic seed phrase. b. Optionally, enter your recovery passphrase (if one was set when creating the wallet). c. Click "Import."

After completing these steps, proceed to Tools > Wallet Repair and select "Recover Transactions 1." Remember to encrypt your wallet for added security (Settings > Encrypt Wallet). Remove any decrypted backup files located in Neoxacore > Backup folder.

Please note that it may take some time for your wallet to synchronize, but your funds should be restored. If you encounter synchronization issues, ensure that you have peers connected (you can check this in Tools > Peers). If needed, you can find guidance in the support channel on how to add peers manually.

If you have successfully restored your wallet using the 12-word mnemonic seed phrase but your balance is not displayed, you should proceed to Tools > Wallet Repair and select "Recover Transactions 1."

In the event that your balance remains at zero after attempting "Recover Transactions 1," it is likely due to entering an incorrect recovery passphrase.

However, it's crucial to underscore that if you have forgotten both your 12-word mnemonic seed phrase and the passphrase for unlocking your QT wallet, there is no way to recover your wallet or access the funds within it. These pieces of information are vital for wallet recovery and encryption, and they are known only to you. Losing both means that your coins are irretrievable.

Regarding the various phrases involved, it's important to clarify their roles:

* **12 Words Mnemonic Seed Phrase**: This phrase is used to recover your entire wallet. It serves as the key to restoring your wallet's content.
* **Recovery Passphrase:** A recovery passphrase for Neoxa is a personalized, secure string of words added by the user to the existing mnemonic seed phrase, enhancing the security of their Neoxa cryptocurrency wallet.
* **Passphrase**: This is used in the wallet encryption process, typically in a pop-up window. It is necessary for unlocking and locking your wallet and for sending funds. Failing to enter the passphrase will prevent you from accessing your wallet and performing transactions.
